Refund Policy

Refund Policy

Last updated: October 6, 2026

At Andaves, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

Returns

You can return your order within 14 days of receiving it, without giving any reason.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging, with all tags and labels attached
  • Shoes should only be tried on indoors, on a clean surface

Items that show signs of wear or damage caused after delivery may not be accepted, or may receive a partial refund.

How to start a return

  1. Send an email to andaves.info@gmail.com with your order number and the item(s) you want to return.
  2. Our team will reply with the return instructions and address.
  3. Pack the item securely in its original packaging and send it back to us.

We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Return shipping costs

Return shipping costs are the responsibility of the customer, unless the item you received is damaged, defective, or incorrect.

Exchanges

Need a different size or color? Exchanges are possible, subject to stock availability. Just let us know when you contact us about your return, and we'll check what's available for you.

Refunds

Once we receive and inspect your return, we'll send you an email to confirm whether your refund has been approved.

Approved refunds are processed within 5 to 10 business days after we receive and verify the returned item. The refund will be issued to your original payment method. Please note that your bank or card provider may need a few extra days to show the amount in your account.

Damaged or incorrect items

Did you receive a damaged, defective, or incorrect product? Please contact us as soon as possible at andaves.info@gmail.com and, if possible, include photos of the item you received. We'll make it right with a replacement or a full refund, including shipping costs.

Order cancellations

Andaves reserves the right to cancel orders in case of pricing errors or stock issues. If this happens, you will receive a full refund of any amount paid.

Contact us

If you have any questions about returns or refunds, we're happy to help:
Email: andaves.info@gmail.com