How can we help?

Orders are shipped the same day, except on weekends and public holidays. Orders placed on a weekend or public holiday are shipped on the next business day

Once your parcel is on its way, delivery takes an average of 1-3 business days within Belgium and the Netherlands, and 3-10 business days for all other EU countries

You will receive a tracking number immediately after shipment

We ship orders from Belgium and carefully selected locations across the EU

Shipping costs are calculated automatically at checkout and may vary depending on your country and order. You will always see the total before completing your purchase

Yes. Once your order has been shipped, you will receive an email with your tracking details, allowing you to follow your shipment every step of the way

We accept returns within 14 days of delivery, provided the items meet the return conditions outlined below

Return conditions:

• Items must be returned in their original, unworn condition
• The original box and all packaging must be included
• Items showing signs of wear, creasing, marks, or damage cannot be accepted for return
• Return shipping costs are the responsibility of the customer
• To arrange a return, please contact our customer service team before sending any items back

Return shipping costs are the responsibility of the customer. To start a return, please contact us before sending any items back

Please contact our customer service as soon as possible and, if possible, send us photos of the product you received. We will make it right with a replacement or a full refund

You can pay securely with the payment methods shown at checkout

Andaves reserves the right to cancel orders in case of pricing errors or stock issues. If this happens, you will receive a full refund of any amount already paid

Not at the moment. Measurements and fit can vary between brands and even between different models of the same brand. If you are unsure about your size, feel free to contact us before ordering

Yes, we regularly offer special promotions and discounts. Follow our website and social media to stay up to date

Follow us on social media or subscribe to our newsletter to be the first to hear about new arrivals and exclusive offers

We try to answer all questions as quickly as possible, usually within 24 to 48 hours

No problem! Get in touch with us and our team will be happy to help you