Privacy Policy

Privacy Policy

Last updated: October 6, 2026

At Andaves, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit or shop at our store, how we use it, and what rights you have. We process your data in accordance with the EU General Data Protection Regulation (GDPR).

1. Who we are

The data controller responsible for your personal data is:

Andaves
Email: andaves.info@gmail.com
Edegemsestraat 153, 2640 Mortsel, Belgium
Company number: 1043.628.047

2. What information we collect

Information you provide to us
When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect your name, email address, phone number, billing and shipping address, and any information you include in your messages to us.

Order and payment information
We collect details about the products you purchase and your order history. Payments are processed securely by our payment providers. We do not store your full card details on our systems.

Information collected automatically
When you visit our website, we automatically collect certain information about your device and browsing, such as your IP address, browser type, pages viewed, and how you interact with our store. This is collected through cookies and similar technologies.

3. How we use your information

We use your personal data to:

  • Process, ship, and deliver your orders
  • Send order confirmations and Track & Trace updates
  • Handle returns, exchanges, and refunds
  • Respond to your questions and provide customer support
  • Send you news, promotions, and exclusive offers, only if you have subscribed
  • Improve our website, products, and shopping experience
  • Prevent fraud and keep our store secure
  • Comply with our legal and tax obligations

4. Legal basis for processing

We process your personal data on the following legal grounds:

  • Performance of a contract: to process and deliver your order
  • Consent: for our newsletter and non-essential cookies. You can withdraw your consent at any time
  • Legitimate interest: to improve our services, prevent fraud, and secure our website
  • Legal obligation: to keep records required by tax and accounting laws

5. Who we share your information with

We only share your data with trusted partners when necessary to run our business:

  • Shopify: our e-commerce platform, which hosts our store and processes order data
  • Shipping Partners: to ship your order and provide Track & Trace information
  • Payment providers: to process your payments securely
  • Marketing and analytics tools: such as social media platforms, only where you have given consent

We never sell your personal data to third parties. Some of our partners may process data outside the European Economic Area. In those cases, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

6. Cookies

Our website uses cookies to make the store work properly, remember your cart, analyze traffic, and, with your consent, show you relevant advertising. You can manage your cookie preferences through the cookie banner on our website or in your browser settings.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy. Order and invoice information is kept for the period required by law for tax and accounting purposes. Newsletter data is kept until you unsubscribe.

8. Your rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to the processing of your data
  • Receive your data in a portable format
  • Withdraw your consent at any time

To exercise any of these rights, contact us at andaves.info@gmail.com. We will respond as quickly as possible, and in any case within one month.

You also have the right to file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) at www.dataprotectionauthority.be.

9. Newsletter

If you subscribe to our newsletter, we will use your email address to send you news, promotions, and exclusive offers. You can unsubscribe at any time using the link at the bottom of every email.

10. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. Our store runs on Shopify, which uses secure, encrypted connections (SSL) for all transactions.

11. Minors

Our store is not intended for children under 16. We do not knowingly collect personal data from children under this age.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: andaves.info@gmail.com